Payments can be done 24 hours a day via EFT bank payments. We do not add any extra charges for token delivery.
Tokens will normally be delivered within 2 to 5 minutes.
With Interbank EFT payments, if you need fast token delivery you can choose to make an IMMEDIATE PAYMENT from your bank to expedite the token delivery, this is normally within 2 to 20 minutes after the immediate payment was made, this period may also vary according to your bank's Immediate Interbank Payment Policy.
If you make any regular interbank payment, for example: from your CAPITEC, INVESTEC, BIDVEST, OLD MUTUAL, DISCOVERY, or MERCANTILE BANK to any of our accounts.
These regular payments are usually cleared in our account within 24 hours between Monday to Friday.
If the payment was made on Saturday, Sunday, or a Public holiday, funds may only clear in our account one or two business days after the payment was made, or according to your bank's interbank payment policy.
Please plan ahead by keeping the delay in mind that may occur, and make your payments days before your need for prepaid electricity units or make an IMMEDIATE PAYMENT from your bank to expedite token delivery.
Transactions will only be processed when the funds clear in our account.
No refunds may be claimed if the user's purchase was successful.
Should a user request a refund for any reason, such refund will be processed, no questions asked unless a voucher or pin has been requested/collected by Electricity.co.za prior to Electricity.co.za becoming aware of such a request.
The time of issuing such a request, by the user, will not be deemed as the time that Electricity.co.za was notified. Notification will be deemed as the time that Electricity.co.za support staff became aware of such a request. Automatic programmed processes continuously run in the background to attempt recharging unsuccessful transactions, for this reason, Electricity.co.za cannot be held liable for a recharge taking place in the window period from the user sending such a request to the time support staff becomes aware of such a request.
Should a Voucher/token or pin not have been issued and support staff becomes aware of a user’s request for a refund, such refund will be effected within 2 business days, should Electricity.co.za have the necessary bank details of the particular user. Should it not be the case, support staff will request the detail. Upon receiving the information Electricity.co.za again reserves the right to affect the recharge within 4 business days.
The minimum payment allowed is R30. Should a payment be made below the allowed minimum amount of R30 and a voucher/token can not be issued, the user may still claim a refund by excepting that the refunded amount will be excluding any admin, bank, and notification fees.
If the meter is supported an additional payment may be made by the client and added for successful token delivery.
A prepaid meter works similar to a prepaid top-up phone(“pay as you go”). You load money/units on your prepaid meter; this will allow you to use electricity to value of your units loaded.
Each prepaid meter has got a unique ID, the length of this ID changes from meter supplier to supplier. The typical length is 11 or 7 digits but in rare cases it can be 4, 5, 6, 8, 10 and 13. This number can be located on the card supplied with the prepaid meter. This meter number must be supplied when buying prepaid electricity.
To buy electricity is as simple as doing an EFT(Electronic Funds Transfer).Please refer to our steps on how to do this
It can be one of the following:
Your municipality does not support meter checks and you will have to select the municipality you fall under. Please CLICK HERE to do a manual check.
You have entered your meter number incorrectly, please make sure that your meter number is correct.
We do not support your municipality; please see if your municipality is on our list. CLICK HERE to view the municipality list. If we do support your municipality please contact our support team, they will assist you ASAP.
First log into your Profile and make sure the municipality is online. Then make sure you used the correct reference when you made the payment.
If the municipality is online and you still haven't received your token, please contact our friendly staff to assist you.
If you used the wrong reference for the payment, please contact us so we can help you get your token.
Log into your Profile and go to the My Meters page. You will be able to make changes to your meter numbers there.
Certainly! Just log into your Profile and go to your My Profile page.
Yes! You can view or resend any of your old tokens any time of the day. Just log into your Profile and go to your My Transactions page. You will have the option to view or resend any old tokens.
Yes you can! All you need to do is log into your Profile and add another meter on your My Meter page
This makes it easy for you to manage your prepaid token purchases if there is more than one person that may want to buy and receive the token on their cell number or email for a meters.
One Profile will make is easy to keep track of all your payments in your business or household.
No need for family members (Husband, Wife, Dad or Mom) to have a separate profile.
Companies can easily keep track and manage payments to multiple meters countrywide. Especially if is more than one accountant or person that makes payments for these meters.